Order processing time takes 1-7 business days before shipment. Deliveries usually take approx. average of 1 - 4 weeks to arrive.
However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to
1 week to 8 weeks. It depends what you purchased/where you live!
3. WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for every piece of clothing. Each product should have their own measurements for you to compare yourself/a garment you have. If there are none, let us know by email and we can get you them! Please keep in mind all our clothing are based in Asia, so expect them to be considerably smaller than Europe/US sizing!
4. WHERE DO YOU SHIP FROM?
We ship from our partnered factories located in United States, China, and Latvia. MARBLE Originals ship from California for Domestic + varying International orders, and Latvia for European + International orders. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
5. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :)
6. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of the world using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
7. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
CONTACT US THROUGH E-MAIL AT INFO@MARBLECLOTHING.COM FOR ANY FURTHER QUESTIONS